Demandas e recursos de tecnologias de informação e comunicação: evidências de validade de um instrumento

Mary Sandra Carlotto; Sheila Gonçalves Câmara; Lia Severo Vieira; Guilherme Welter Wendt; Arla Day

doi:10.31211/rpics.2024.10.2.345

Autores

Mary Sandra Carlotto Universidade de Brasília (UnB), Brasília, Brasil https://orcid.org/0000-0003-2336-5224
Sheila Gonçalves Câmara Universidade Federal de Ciências da Saúde de Porto Alegre (UFCSPA), Porto Alegre, Brasil https://orcid.org/0000-0001-6761-7644
Lia Severo Vieira Universidade do Vale do Rio dos Sinos (UNISINOS), São Leopoldo, Brasil https://orcid.org/0000-0001-7686-0769
Guilherme Welter Wendt Universidade Estadual do Oeste do Paraná (UNIOESTE), Francisco Beltrão, Paraná, Brasil https://orcid.org/0000-0002-9014-6120
Arla Day Saint Mary's University (SMU), Nova Scotia, Canada https://orcid.org/0000-0002-8683-0587

DOI:

https://doi.org/10.31211/rpics.2024.10.2.345

Palavras-chave:

Demandas, Recursos, Tecnologias de Comunicação e Informação, Avaliação Psicológica, Validação

Resumo

Contexto: O modelo Demandas-Recursos em Tecnologias de Informação e Comunicação (TIC) propõe que a tecnologia pode atuar como recurso facilitador ou demanda adicional, influenciando o estresse e saúde ocupacional. Objetivo: Adaptar e validar as Escalas sobre Demandas e Recursos de TIC para o contexto brasileiro, explorando suas propriedades psicométricas. Métodos: Participaram 213 trabalhadores brasileiros que utilizavam TIC no desempenho laboral, a maioria do sexo masculino (64,8%) com média de idade de 35,5 anos e formação superior (92,5%). O instrumento foi administrado online, e os dados foram analisados através de Análise Fatorial Confirmatória (AFC) e coeficiente de fidedignidade Ômega. Resultados: A AFC revelou uma estrutura idêntica à original, com oito fatores para a escala de Demandas e dois para a escala de Recursos, ambos com coeficientes Ômega satisfatórios e índices de ajuste adequados. Conclusão: O instrumento apresenta validade psicométrica adequada para investigar demandas e recursos em ambientes de trabalho com TIC, oferecendo uma ferramenta útil para gestores que busquem avaliar e equilibrar esses aspectos no contexto laboral, prevenindo o estresse ocupacional.

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