Clinical empathy and physicians’ compassion satisfaction: Analysis of potential mediators

Authors

  • Francisca Rosa Faculdade de Psicologia e de Ciências da Educação, Universidade de Coimbra, Portugal https://orcid.org/0009-0003-6040-0671
  • Ana Alves-Nogueira Faculdade de Psicologia e de Ciências da Educação, Universidade de Coimbra, Portugal image/svg+xml https://orcid.org/0000-0003-4121-5916
  • Cláudia Melo Centro de Investigação em Neuropsicologia e Intervenção Cognitivo-Comportamental (CINEICC) image/svg+xml https://orcid.org/0000-0002-3791-4039
  • Maria Cristina Canavarro Centro de Investigação em Neuropsicologia e Intervenção Cognitivo-Comportamental (CINEICC), Faculdade de Psicologia e de Ciências da Educação; Unidade de Psicologia Clínica Cognitivo-Comportamental (UpC3), Universidade de Coimbra, Portugal image/svg+xml https://orcid.org/0000-0002-5083-7322
  • Carlos Carona Centro de Investigação em Neuropsicologia e Intervenção Cognitivo-Comportamental (CINEICC), Faculdade de Psicologia e de Ciências da Educação; Unidade de Psicologia Clínica Cognitivo-Comportamental (UpC3), Universidade de Coimbra, Portugal image/svg+xml https://orcid.org/0000-0002-3605-3513

DOI:

https://doi.org/10.31211/rpics.2025.11.1.346

Keywords:

Compassion, Clinical Empathy, Physicians, Physician-patient Relationship, Cross-sectional study

Abstract

Background: Clinical empathy is an intrinsic attribute of the medical profession and is associated with greater physicians’ compassion satisfaction levels. However, little is known about the potentially modifiable mechanisms underlying this relationship. Aim: This study aimed to analyze the direct and indirect effects of clinical empathy on physicians’ compassion satisfaction via the quality of therapeutic relationships and barriers to compassion. Method: A sample of 222 physicians, collected exclusively online, completed a set of self-report instruments. Direct and indirect effects were analyzed using structural equation modeling. Results: Clinical empathy was moderately and positively correlated with the quality of therapeutic relationships and compassion satisfaction, and negatively correlated with barriers to compassion. An indirect effect of clinical empathy on compassion satisfaction was observed through the quality of therapeutic relationships (b = .05, 95% IC [.02; .10]) and barriers to compassion (b = .02, 95% IC [.01; .05]). The model explained around 31% of the variability in compassion satisfaction levels. Conclusions: Higher levels of empathy among physicians may lead to greater compassion satisfaction through better quality of therapeutic relationships and lower perceived barriers to compassion. Intervention programs targeting these mechanisms might increase positive mental health in these professionals.

Downloads

Download data is not yet available.

References

Alves-Nogueira, A. C., Pereira, M., Melo, C., Canavarro, M. C., & Carona, C. (2021). A versão portuguesa da “Medida CARE - Autorrelato” [Tradução não publicada]. Universidade de Coimbra.

Alves-Nogueira, A. C., Pereira, M., Melo, C., Canavarro, M. C., & Carona, C. (2022a). A versão portuguesa da "Escala de Avaliação da Relação Terapêutica - Escala do Clínico" (STAR-C) [Tradução não publicada]. Universidade de Coimbra.

Alves-Nogueira, A. C., Pereira, M., Melo, C., Canavarro, M. C., & Carona, C. (2022b). A versão portuguesa do “Questionário de Barreiras à Compaixão dos/as Médicos/as – A subescala “Situações Clínicas Complexas” [Tradução não publicada]. Universidade de Coimbra.

Alves-Nogueira, A. C., Góis, A. C., Pereira, M., Canavarro, M. C., Melo, C., & Carona, C. (2024). The associations between physician-patient communication and adjustment outcomes of patients and physicians: A systematic review and meta-analysis of correlations. Health Communication, 39(9), 1781–1794. https://doi.org/10.1080/10410236.2023.2243043

Bodenheimer, T., & Sinsky, C. (2014). From triple to quadruple aim: Care of the patient requires care of the provider. Annals of Family Medicine, 12(6), 573–576. https://doi.org/10.1370/afm.1713

Bonvicini, K. A., Perlin, M. J., Bylund, C. L., Carroll, G., Rouse, R. A., & Goldstein, M. G. (2009). Impact of communication training on physician expression of empathy in patient encounters. Patient Education and Counseling, 75(1), 3–10. https://doi.org/10.1016/j.pec.2008.09.007

Carvalho, P., & Sá, L. (2011). Estudo da fadiga por compaixão nos cuidados paliativos: Tradução e adaptação cultural da escala “Professional Quality of Live 5” [Dissertação de mestrado não publicada]. Universidade Católica Portuguesa, Lisboa. https://ciencia.ucp.pt/en/studentTheses/estudo-da-fadiga-por-compaix%C3%A3o-nos-cuidados-paliativos-em-portuga/

Chan, K., Lee, J., Yu, E., Chan, A., Leung, A., Cheung, R., Li, C., Kong, R., Chen, J., Wan, S., Tang, C., Yum, Y., Jiang, D., Wang, L., & Tse, C. (2022). The impact of compassion from others and self-compassion on psychological distress, flourishing, and meaning in life among university students. Mindfulness, 13(6), 1490–1498. https://doi.org/10.1007/s12671-022-01891-x

Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2.ª ed.). Lawrence Erlbaum.

Coulter, A., & Oldham, J. (2016). Person-centred care: What is it and how do we get there? Future Hospital Journal, 3(2), 114–116. https://doi.org/10.7861/futurehosp.3-2-114

Dev, V., Fernando, A., Kirby, J. N., & Consedine, N. S. (2019). Variation in the barriers to compassion across healthcare training and disciplines: A cross-sectional study of doctors, nurses, and medical students. International Journal of Nursing Studies, 90, 1–10. https://doi.org/10.1016/j.ijnurstu.2018.09.015

Fallowfield, L., Jenkins, V., Farewell, V., Saul, J., Duffy, A., & Eves, R. (2002). Efficacy of a Cancer Research UK communication skills training model for oncologists: A randomised controlled trial. The Lancet, 359(9307), 650–656. https://doi.org/10.1016/s0140-6736(02)07810-8

Fernando, A., & Consedine, N. S. (2014a). Beyond compassion fatigue: The transactional model of physician compassion. Journal of Pain and Symptom Management, 48(2), 289–298. https://doi.org/10.1016/j.jpainsymman.2013.09.014

Fernando, A., & Consedine, N. S. (2014b). Development and initial psychometric properties of the Barriers to Physician Compassion Questionnaire. Postgraduate Medical Journal, 90(1065), 388–395. https://doi.org/10.1136/postgradmedj-2013-132127

Fernando, A., & Consedine, N. S. (2017). Barriers to medical compassion as a function of experience and specialization: Psychiatry, pediatrics, internal medicine, surgery, and general practice. Journal of Pain and Symptom Management, 53(6), 979–987. https://doi.org/10.1016/j.jpainsymman.2016.12.324

Galiana, L., Oliver, A., Arena, F., De Simone, G., Tomás, J. M., Vidal-Blanco, G., Muñoz-Martínez, I., & Sansó, N. (2020). Development and validation of the Short Professional Quality of Life Scale based on versions IV and V of the Professional Quality of Life Scale. Health and Quality of Life Outcomes, 18(1), 364–375. https://doi.org/10.1186/s12955-020-01618-3

Gaskin, J., & Lim, J. (2018). Indirect Effects [AMOS Plugin]. https://statwiki.gaskination.com/index.php/Plugins

Gilbert, P. (2009). The compassionate mind: A new approach to life’s challenges. Constable.

Gleichgerrcht, E., & Decety, J. (2013). Empathy in clinical practice: How individual dispositions, gender, and experience moderate empathic concern, burnout, and emotional distress in physicians. PLOS ONE, 8(4), Artigo e61526. https://doi.org/10.1371/journal.pone.0061526

Golda, N., Beeson, S. C., Kohli, N., & Merrill, B. (2018). Recommendations for improving the patient experience in specialty encounters. Journal of the American Academy of Dermatology, 78(4), 653–659. https://doi.org/10.1016/j.jaad.2017.05.040

Hair, J., Babin, B., Anderson, R., & Black, W. (2019). Multivariate data analysis (8.ª ed.). Pearson Prentice.

Ha, J. F., & Longnecker, N. (2010). Doctor-patient communication: A review. The Ochsner Journal, 10(1), 38–43. https://pmc.ncbi.nlm.nih.gov/articles/PMC3096184/

Hojat, M., Maio, V., Pohl, C. A., & Gonnella, J. S. (2023). Clinical empathy: Definition, measurement, correlates, group differences, erosion, enhancement, and healthcare outcomes. Discover Health Systems, 2(8), Artigo 8. https://doi.org/10.1007/s44250-023-00020-2

Howick, J., Moscrop, A., Mebius, A., Fanshawe, T. R., Lewith, G., Bishop, F. L., Mistiaen, P., Roberts, N., Dieninytė, E., Hu, X., Aveyard, P., & Onakpoya, I. (2018). Effects of empathic and positive communication in healthcare consultations: A systematic review and meta-analysis. Journal of the Royal Society of Medicine, 111(7), 240–252. https://doi.org/10.1177/0141076818769477

Hu, L., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55. https://doi.org/10.1080/10705519909540118

Hunt, P. A., Denieffe, S., & Gooney, M. (2019). Running on empathy: Relationship of empathy to compassion satisfaction and compassion fatigue in cancer healthcare professionals. European Journal of Cancer Care, 28(5), 1–8. https://doi.org/10.1111/ecc.13124

Jahan, F., & Siddiqui, H. (2019). Good communication between doctor-patient improves health outcome. European Journal of Medical and Health Sciences, 1(4), 1–5. https://doi.org/10.24018/ejmed.2019.1.4.84

Kelm, Z., Womer, J., Walter, J. K., & Feudtner, C. (2014). Interventions to cultivate physician empathy: A systematic review. BMC Medical Education, 14, 1–11. https://doi.org/10.1186/1472-6920-14-219

Kerasidou, A., & Horn, R. (2016). Making space for empathy: Supporting doctors in the emotional labour of clinical care. BMC Medical Ethics, 17, 1–5. https://doi.org/10.1186/s12910-016-0091-7

Keyes, C. L. M. (2005). Mental illness and/or mental health? Investigating axioms of the complete state model of health. Journal of Consulting and Clinical Psychology, 73(3), 539–548. https://doi.org/10.1037/0022-006x.73.3.539

Kline, R. B. (2011). Principles and practice of structural equation modeling (3.ª ed.). Guilford Press.

Lee, E. E., Govind, T., Ramsey, M., Wu, T. C., Daly, R., Liu, J., Tu, X., Paulus, M. P., Thomas, M. L., & Jeste, D. V. (2021). Compassion toward others and self-compassion predict mental and physical well-being: A 5-year longitudinal study of 1090 community-dwelling adults across the lifespan. Translational Psychiatry, 11(1), Artigo 397. https://doi.org/10.1038/s41398-021-01491-8

Little, T. D., Cunningham, W. A., Shahar, G., & Widaman, K. F. (2002). To parcel or not to parcel: Exploring the question, weighing the merits. Structural Equation Modeling: A Multidisciplinary Journal, 9(2), 151–173. https://doi.org/10.1207/s15328007sem0902_1

Loerbroks, A., Glaser, J., Vu-Eickmann, P., & Angerer, P. (2017). Physician burnout, work engagement and the quality of patient care. Occupational Medicine, 67(5), 356–362. https://doi.org/10.1093/occmed/kqx051

Marôco, J. (2014). Análise de equações estruturais: Fundamentos teóricos, software & aplicações (2ª ed.). ReportNumber.

Matsuzaki, P. G.-I., Mariya, F. A., Ueno, L. I., & Gimenes, M. J. F. (2021). Physician burnout: Prevention strategies. Revista Brasileira de Medicina do Trabalho, 19(4), 511–517. https://doi.org/10.47626/1679-4435-2021-709

McGuire-Snieckus, R., McCabe, R., Catty, J., Hansson, L., & Priebe, S. (2007). A new scale to assess the therapeutic relationship in community mental health care: STAR. Psychological Medicine, 37(1), 85–95. https://doi.org/10.1017/s0033291706009299

Mercer, S., Maxwell, M., Heaney, D., & Watt, G. (2004). The consultation and relational empathy (CARE) measure: Development and preliminary validation and reliability of an empathy-based consultation process measure. Family Practice, 21(6), 699–705. https://doi.org/10.1093/fampra/cmh621

Morgan, D. J., Scherer, L. D., & Korenstein, D. (2020). Improving physician communication about treatment decisions. JAMA, 324(10), 937–938. https://doi.org/10.1001/jama.2020.0354

Moudatsou, M., Stavropoulou, A., Philalithis, Α., & Koukouli, S. (2020). The role of empathy in health and social care professionals. Healthcare, 8(1), Artigo 26. https://doi.org/10.3390/healthcare8010026

Neumann, M., Edelhäuser, F., Tauschel, D., Fischer, M. R., Wirtz, M., Woopen, C., Haramati, A., & Scheffer, C. (2011). Empathy decline and its reasons: A systematic review of studies with medical students and residents. Academic Medicine, 86(8), 996–1009. https://doi.org/10.1097/acm.0b013e318221e615

Newnham, E. A., Hooke, G. R., & Page, A. C. (2010). Progress monitoring and feedback in psychiatric care reduces depressive symptoms. Journal of Affective Disorders, 127(1–3), 139–146. https://doi.org/10.1016/j.jad.2010.05.003

Nunnally, J., & Bernstein, I. J. (1994). Psychometric theory (3.ª ed.). McGraw-Hill.

Olaisen, R. H., Schluchter, M. D., Flocke, S. A., Smyth, K. A., Koroukian, S. M., & Stange, K. C. (2020). Assessing the longitudinal impact of physician-patient relationship on functional health. Annals of Family Medicine, 18(5), 422–429. https://doi.org/10.1370/afm.2554

Ordem dos Psicólogos Portugueses. (2021). Regulamento n.º 637/2021: Código Deontológico da Ordem dos Psicólogos Portugueses. Diário da República, 2.ª série, n.º 134, 105–116. https://www.ordemdospsicologos.pt/ficheiros/documentos/regulamento_nao_637_2021.pdf

Patel, S., Pelletier-Bui, A., Smith, S., Roberts, M. B., Kilgannon, H., Trzeciak, S., & Roberts, B. W. (2019). Curricula for empathy and compassion training in medical education: A systematic review. PLOS ONE, 14(8), Artigo e0221412. https://doi.org/10.1371/journal.pone.0221412

Preacher, K. J., & Kelley, K. (2011). Effect size measures for mediation models: Quantitative strategies for communicating indirect effects. Psychological Methods, 16(2), 93–115. https://doi.org/10.1037/a0022658

Rotenstein, L., Torre, M., Ramos, M. A., Rosales, R., Guille, C., Sen, S., & Mata, D. A. (2018). Prevalence of burnout among physicians: A systematic review. JAMA, 320(11), 1131–1150. https://doi.org/10.1001/jama.2018.12777

Schoemann, A. M., Boulton, A. J., & Short, S. D. (2017). Determining power and sample size for simple and complex mediation models. Social Psychological and Personality Science, 8(4), 379–386. https://doi.org/10.1177/1948550617715068

Shanafelt, T. D., West, C. P., Zhao, X., Novotny, P. J., Kolars, J. C., Habermann, T. M., & Sloan, J. A. (2005). Relationship between increased personal well-being and enhanced empathy among internal medicine residents. Journal of General Internal Medicine, 20(7), 559–564. https://doi.org/10.1007/s11606-005-0102-8

Sinclair, S., Norris, J. M., McConnell, S., Chochinov, H. M., Hack, T. F., Hagen, N. A., McClement, S., & Bouchal, S. R. (2016). Compassion: A scoping review of the healthcare literature. BMC Palliative Care, 15, 1-16. https://doi.org/10.1186/s12904-016-0080-0

Smyth, J. D. (2006). Comparing Check-all and forced-choice question formats in web surveys. Public Opinion Quarterly, 70(1), 66–77. https://doi.org/10.1093/poq/nfj007

Stamm, B. H. (2005). The Professional Quality of Life Scale: Compassion satisfaction, burnout, and compassion fatigue/secondary trauma scales. Sidran Press.

Storozuk, A., Ashley, M., Delage, V., & Maloney, E. A. (2020). Got bots? Practical recommendations to protect online survey data from bot attacks. The Quantitative Methods for Psychology, 16(5), 472–481. https://doi.org/10.20982/tqmp.16.5.p472

Tabachnick, B. G., & Fidell, L. S. (2007). Using multivariate statistics (5.ª ed.). Allyn and Bacon.

Trompetter, H. R., Lamers, S. M. A., Westerhof, G. J., Fledderus, M., & Bohlmeijer, E. T. (2017). Both positive mental health and psychopathology should be monitored in psychotherapy: Confirmation for the dual-factor model in acceptance and commitment therapy. Behaviour Research and Therapy, 91, 58–63. https://doi.org/10.1016/j.brat.2017.01.008

Violato, C., & Hecker, K. (2007). How to use structural equation modeling in medical education research: A brief guide. Teaching and Learning in Medicine, 19(4), 362–371. https://doi.org/10.1080/10401330701542685

Wang, H., Kline, J. A., Jackson, B. E., Laureano-Phillips, J., Robinson, R. D., Cowden, C. D., d’Etienne, J. P., Arze, S. E., & Zenarosa, N. R. (2018). Association between emergency physician self-reported empathy and patient satisfaction. PLOS ONE, 13(9), Artigo e0204113. https://doi.org/10.1371/journal.pone.0204113

Wang, Y., Wu, Q., Wang, Y., & Wang, P. (2022). The effects of physicians’ communication and empathy ability on physician–patient relationship from physicians’ and patients’ perspectives. Journal of Clinical Psychology in Medical Settings, 29(4), 849–860. https://doi.org/10.1007/s10880-022-09844-1

Weilenmann, S., Schnyder, U., Parkinson, B., Corda, C., Von Känel, R., & Pfaltz, M. C. (2018). Emotion transfer, emotion regulation, and empathy-related processes in physician-patient interactions and their association with physician well-being: A theoretical model. Frontiers in Psychiatry, 9, 1–18. https://doi.org/10.3389/fpsyt.2018.00389

Weiss, R., Vittinghoff, E., Fang, M. C., Cimino, J. E., Chasteen, K., Arnold, R. M., Auerbach, A. D., & Anderson, W. G. (2017). Associations of physician empathy with patient anxiety and ratings of communication in hospital admission encounters. Journal of Hospital Medicine, 12(10), 805–810. https://doi.org/10.12788/jhm.2828

West, C. P., Dyrbye, L. N., & Shanafelt, T. D. (2018). Physician burnout: Contributors, consequences and solutions. Journal of Internal Medicine, 283(6), 516–529. https://doi.org/10.1111/joim.12752

Wolfshohl, J. A., Bradley, K., Bell, C., Bell, S., Hodges, C., Knowles, H., Chaudhari, B. R., Kirby, R., Kline, J. A., & Wang, H. (2019). Association between empathy and burnout among emergency medicine physicians. Journal of Clinical Medicine Research, 11(7), 532–538. https://doi.org/10.14740/jocmr3878

World Medical Association. (2013). World medical association Declaration of Helsinki –Ethical principles for medical research involving human subjects. JAMA, 310(20), 2191–2194. https://doi.org/10.1001/jama.2013.281053

Wu, Q., Bachelor, Z. J., & Wang, P. (2021). The relationship between the physician-patient relationship, physician empathy, and patient trust. Journal of General Internal Medicine, 37(6), 1388–1393. https://doi.org/10.1007/s11606-021-07008-9

Zhang, X., Li, L., Zhang, Q., Le, L. H., & Wu, Y. (2023). Physician empathy in doctor-patient communication: A systematic review. Health Communication, 39(5), 1027–1037. https://doi.org/10.1080/10410236.2023.2201735

Zolnierek, K. B. H., & DiMatteo, M. R. (2009). Physician communication and patient adherence to treatment. Medical Care, 47(8), 826–834. https://doi.org/10.1097/mlr.0b013e31819a5acc

Published

2025-05-31

How to Cite

Rosa, F., Alves-Nogueira, A., Melo, C., Canavarro, M. C., & Carona, C. (2025). Clinical empathy and physicians’ compassion satisfaction: Analysis of potential mediators. Portuguese Journal of Behavioral and Social Research, 11(1), 1–22. https://doi.org/10.31211/rpics.2025.11.1.346

Issue

Section

Original Paper

Funding data